Terms and Conditions
Last Updated: September 30, 2026
1. Introduction
These Terms and Conditions (“Terms”) govern access to and use of websites, AI-powered concierge services, staff-support tools, and related services provided by My Resort Host (“My Resort Host,” “we,” “us,” or “our”).
By accessing or using our services (“Services”), you agree to these Terms. If you are using the Services on behalf of an RV resort, campground, motorcoach resort, marina, hospitality property, business, or other organization (“Property”), you represent that you have authority to act on behalf of that organization.
If you do not agree to these Terms, you should not use the Services.
2. Our Services
My Resort Host provides managed AI-powered services designed for hospitality properties. Depending on the services selected, these may include guest and prospect concierge services, reservation and sales assistance, lead capture and routing, on-property guest assistance, staff-support tools, knowledge-base development, conversation review, content management, reporting, integrations, and related services.
The specific features and level of service provided to a Property depend on the plan, proposal, order, or other agreement applicable to that Property.
We may improve, modify, replace, or discontinue individual features from time to time as technology and third-party services evolve, provided that we do not materially reduce the core service purchased by a Property without reasonable notice.
3. Build, Approval, and Launch
My Resort Host may build and configure a Property's AI assistant before requiring payment.
The Property is responsible for reviewing the assistant and the Property-specific information contained in or provided through it before approving the assistant for launch.
Unless otherwise agreed in writing, applicable one-time Build & Launch fees become due when the completed assistant is approved and delivered for launch.
Recurring subscription charges begin when the applicable paid service is activated or launched.
Nothing will be intentionally deployed publicly on behalf of a Property before the Property has had an opportunity to review and approve the initial implementation.
4. Subscription Plans and Fees
My Resort Host offers recurring subscription plans and may charge one-time Build & Launch fees or other agreed fees.
Current pricing, features, and applicable fees are presented in the applicable proposal, pricing page, checkout page, order, or other agreement.
Unless otherwise stated, subscription pricing applies to a single Property.
Pricing assumes reasonable usage consistent with normal resort and hospitality operations. Properties with unusually high traffic, specialized requirements, multiple locations, significant customization, or other requirements outside the normal scope of a plan may require separate pricing.
Applicable taxes may be added when required by law.
5. Recurring Billing
By purchasing a recurring subscription, the Property authorizes My Resort Host and its payment processor to charge the payment method provided for recurring subscription fees and other authorized charges.
Recurring subscriptions will continue until canceled in accordance with these Terms.
Unless otherwise agreed, monthly subscriptions are billed monthly and annual subscriptions are billed according to the terms presented at purchase.
The Property is responsible for maintaining valid and current billing information.
6. Cancellation
Unless otherwise agreed in writing, My Resort Host subscriptions are month-to-month and do not require a long-term contract.
A Property may cancel its subscription by providing notice to My Resort Host.
Cancellation stops future recurring subscription charges after the applicable paid billing period. Unless required by law or otherwise agreed, fees already paid for a current billing period are not prorated or refunded.
Upon cancellation or termination, access to hosted assistants, staff-support tools, reporting, integrations, and other My Resort Host Services may be discontinued.
7. Build & Launch Fees
Build & Launch fees compensate My Resort Host for work involved in designing, configuring, developing, testing, preparing, and launching a Property-specific implementation.
Once a completed implementation has been approved and the Build & Launch fee has been paid, that fee is generally non-refundable except where required by law or expressly agreed otherwise in writing.
Payment of a Build & Launch fee does not transfer ownership of My Resort Host's software, prompts, templates, methods, configurations, knowledge-base architecture, or other proprietary materials.
8. Property Information and Responsibilities
The Property is responsible for providing information reasonably necessary for My Resort Host to configure and maintain its Services.
This information may include policies, rates, amenities, reservation information, operating hours, activities, contact information, sales or rental information, staff procedures, local recommendations, and other Property-specific content.
The Property is responsible for the accuracy, completeness, and legality of information it supplies.
The Property should promptly notify My Resort Host when material information changes, particularly rates, policies, operating hours, reservation procedures, contact information, or other information that could affect guests or transactions.
My Resort Host may assist with reviewing and updating Property information as part of the applicable service plan, but the Property remains responsible for its underlying business information and decisions.
9. AI-Generated Responses
The Services use artificial intelligence and automated systems.
AI-generated responses may occasionally be incomplete, inaccurate, outdated, misunderstood, or otherwise incorrect. Artificial intelligence technology is probabilistic and cannot be guaranteed to produce a particular response in every situation.
My Resort Host uses reasonable efforts to configure, test, review, and improve its assistants, but does not guarantee that every AI-generated response will be error-free.
Properties and users should independently confirm important information when appropriate, including current rates, availability, reservation terms, deadlines, Property rules, legal requirements, financial information, and transaction details.
AI-generated responses do not independently create a binding reservation, contract, guarantee, representation, or commitment by My Resort Host or a Property unless expressly confirmed through an authorized process.
10. Reservations, Sales, Rentals, and Leads
My Resort Host may assist users with reservation inquiries, rentals, extended stays, property or lot sales, ownership inquiries, callbacks, appointments, or other opportunities.
Unless expressly stated otherwise, My Resort Host is not the owner, seller, landlord, real estate broker, reservation provider, or contracting party for these transactions.
The applicable Property, realtor, rental manager, reservation provider, or other designated party is responsible for availability, pricing, contracts, disclosures, transactions, reservations, and fulfillment.
Lead capture or routing does not guarantee that a lead will result in a reservation, rental, sale, appointment, or other transaction.
11. Staff-Support Services
Certain plans may include private AI tools intended to assist Property employees, managers, volunteers, hosts, or other authorized personnel with Property procedures, policies, and operational information.
These tools are intended as informational support and do not replace management judgment, professional advice, emergency procedures, legal requirements, or required employee training.
The Property remains responsible for employment decisions, workplace policies, safety procedures, regulatory compliance, and actions taken by its personnel.
12. Third-Party Services and Integrations
My Resort Host relies on third-party technology and service providers to provide portions of the Services.
These may include artificial intelligence providers, Stammer.ai, website hosting providers, scheduling services, payment processors, email and communications providers, Meta platforms such as Facebook and Instagram, and other technology services.
Availability and functionality of third-party services may change or experience interruptions outside My Resort Host's control.
My Resort Host is not responsible for outages, changes, restrictions, errors, or discontinuation caused by third-party platforms or services, although we will use reasonable efforts to maintain and restore affected Services when practical.
Use of third-party services may also be subject to the terms and privacy policies of those providers.
13. Intellectual Property
My Resort Host retains all rights, title, and interest in its proprietary technology, methods, processes, designs, templates, workflows, system prompts, prompt structures, instructions, configurations, knowledge-base architecture, agent architecture, testing methods, implementation methods, documentation, branding, reports, and other materials developed or provided by My Resort Host (“MRH Materials”).
A subscription provides the Property with the right to use the applicable Services during the active subscription period. It does not transfer ownership of MRH Materials.
The Property may not copy, reproduce, extract, disclose, distribute, sell, license, reverse engineer, recreate, or use MRH Materials to build or assist in building a competing or replacement AI system or service without written permission from My Resort Host.
The Property may not attempt to obtain, reveal, extract, or circumvent restrictions protecting system prompts, hidden instructions, administrative configurations, credentials, knowledge-base architecture, or other non-public components of the Services.
Restrictions on access to administrative settings, system prompts, knowledge bases, configurations, or other proprietary components are intentional and do not limit the Property's authorized use of the Services.
14. Property Content
The Property retains its rights in original materials and information that it provides to My Resort Host, including Property policies, documents, photographs, logos, rates, procedures, and other Property-owned content (“Property Content”).
The Property grants My Resort Host permission to use, reproduce, process, organize, and adapt Property Content as reasonably necessary to build, operate, maintain, support, and improve the Services provided to that Property.
The Property represents that it has the rights and authority necessary to provide Property Content to My Resort Host for these purposes.
My Resort Host's organization, transformation, configuration, prompting, structure, or implementation of Property Content does not transfer ownership of underlying MRH Materials to the Property.
15. Acceptable Use
Users and Properties may not use the Services to:
Engage in unlawful, fraudulent, abusive, threatening, or deceptive activity.
Attempt to gain unauthorized access to accounts, systems, prompts, configurations, data, or administrative functions.
Interfere with or disrupt the operation or security of the Services.
Upload or transmit malware, malicious code, or other harmful material.
Attempt to bypass usage, security, access, or permission controls.
Use automated methods to systematically extract proprietary information from the Services.
Misrepresent AI-generated information as having been independently verified by My Resort Host when it has not been.
Use the Services in a manner that violates applicable law or the rights of another person or organization.
We may restrict or suspend access when reasonably necessary to address security concerns, misuse, legal requirements, or material violations of these Terms.
16. Privacy
Use of the Services is also subject to the My Resort Host Privacy Policy.
When My Resort Host processes information through an assistant provided for a Property, information may be processed on behalf of and shared with that Property as described in the Privacy Policy.
Properties are responsible for their own privacy obligations and for their handling of personal information they receive through the Services.
17. Security
My Resort Host uses reasonable administrative, technical, and organizational measures designed to protect the Services and information processed through them.
No internet-connected service, artificial intelligence platform, communications network, or electronic storage system can be guaranteed to be completely secure or continuously available.
Properties are responsible for maintaining the confidentiality and security of their account credentials and for promptly notifying My Resort Host of suspected unauthorized access.
18. Service Availability
We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation.
Services may occasionally be unavailable because of maintenance, upgrades, internet failures, third-party service interruptions, AI provider outages, security events, circumstances beyond our reasonable control, or other technical issues.
We may perform maintenance or make changes reasonably necessary to maintain the security, reliability, or performance of the Services.
19. No Guaranteed Business Results
My Resort Host is designed to improve access to information, guest service, lead capture, staff support, and related operations.
We do not guarantee any particular level of reservations, revenue, sales, occupancy, leads, conversion rates, cost savings, customer satisfaction, or other business result.
Actual results depend on numerous factors outside our control, including Property operations, pricing, demand, staffing, market conditions, lead follow-up, and the accuracy and attractiveness of the Property's offering.
20. Disclaimer of Warranties
To the extent permitted by law, the Services are provided on an “as is” and “as available” basis.
My Resort Host disclaims warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent such disclaimers are permitted by applicable law.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
21. Limitation of Liability
To the fullest extent permitted by applicable law, My Resort Host will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, lost data, or business interruption arising from or related to the Services.
To the fullest extent permitted by applicable law, My Resort Host's total liability arising from or relating to the Services or these Terms will not exceed the amount paid by the applicable Property to My Resort Host during the six months immediately preceding the event giving rise to the claim.
These limitations apply regardless of the legal theory asserted and to the extent permitted by applicable law.
22. Indemnification
To the extent permitted by law, a Property agrees to defend, indemnify, and hold harmless My Resort Host and its owners, employees, contractors, and representatives from third-party claims, liabilities, damages, and reasonable costs arising from the Property's content, business operations, products or services, violation of applicable law, infringement of third-party rights, or material violation of these Terms.
This provision does not require indemnification for claims caused solely by My Resort Host's own gross negligence or willful misconduct.
23. Suspension and Termination
My Resort Host may suspend or terminate access to the Services for material nonpayment, misuse, security concerns, unlawful activity, material violation of these Terms, or circumstances that make continued provision of the Services impractical or unlawful.
When reasonably practical, we will provide notice and an opportunity to resolve a correctable issue before terminating Services.
Termination does not eliminate payment obligations that arose before termination.
24. Changes to the Services or Terms
We may update these Terms from time to time to reflect changes in our Services, technology, business practices, service providers, or applicable law.
We will post updated Terms and revise the “Last Updated” date.
For material changes affecting existing paid customers, we will provide reasonable notice when required or appropriate.
Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
25. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, unless applicable law requires otherwise.
Any dispute arising from or relating to these Terms or the Services will be brought in a court of competent jurisdiction in Florida, unless the parties agree to another method or location for resolving the dispute or applicable law requires otherwise.
26. Entire Agreement
These Terms, the My Resort Host Privacy Policy, and any applicable proposal, order, pricing agreement, or other written agreement between My Resort Host and a Property constitute the agreement concerning the applicable Services.
If a separately signed written agreement expressly conflicts with these Terms, the separately signed agreement will control with respect to that conflict.
27. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
28. No Waiver
Failure by My Resort Host to enforce a provision of these Terms does not waive the right to enforce that provision or any other provision later.
29. Assignment
A Property may not assign or transfer its rights or obligations under these Terms without the prior written consent of My Resort Host.
My Resort Host may assign these Terms in connection with a merger, acquisition, reorganization, sale of the business, or transfer of substantially all relevant assets.
30. Contact Us
Questions regarding these Terms and Conditions may be directed to:
My Resort Host
Email: jim@myresorthost.com
