Privacy Policy
Last Updated: August 24, 2026
1. Introduction
My Resort Host (“My Resort Host,” “we,” “us,” or “our”) provides AI-powered concierge, chat assistant, and staff-support services to RV resorts, marinas, campgrounds, and similar hospitality properties (“Properties”).
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, schedule a meeting with us, interact with an AI assistant we provide, or otherwise use our services (“Services”).
When an AI assistant is offered on behalf of a specific Property, that Property may also have its own privacy practices. This policy applies to My Resort Host’s Services.
2. Information We Collect
We may collect the following information:
Information you provide. This may include messages, questions, requests, and other content you type or speak into an AI assistant; your name, email address, phone number, or other contact information you choose to provide; and information you submit through forms or meeting-scheduling tools.
Inquiry and lead information. If you ask about a reservation, rental, lot sale, amenity, event, or other Property matter, we may collect the details of your inquiry and the contact information you provide for follow-up.
Chat and usage information. We may collect conversation logs, timestamps, requested topics, and information about how you interact with an assistant. This helps us operate, support, evaluate, and improve the Services.
Technical information. We or our service providers may automatically collect limited technical data, such as IP address, browser type, device information, pages viewed, and similar identifiers through standard web technologies.
Please do not provide passwords, payment-card details, bank-account information, government identification numbers, medical information, or other sensitive personal information through an AI assistant, website form, or email unless we specifically request it through an appropriate secure process.
3. How We Use Information
We may use information to:
Respond to questions and provide information requested through our Services.
Provide Property-specific information about amenities, policies, reservations, rentals, lot sales, events, or local resources.
Route an inquiry or lead to the relevant Property, realtor, rental manager, reservation contact, or other designated recipient for follow-up.
Schedule or respond to a request for a demonstration, phone call, or video meeting.
Operate, maintain, troubleshoot, secure, and improve our website and Services.
Review interactions for quality assurance, accuracy, training, and customer support.
Comply with legal obligations and protect the safety, rights, and property of My Resort Host, our clients, users, and others.
4. Property-Specific Assistants and Lead Routing
My Resort Host builds and supports AI assistants for individual Properties. If you provide an inquiry or contact information through an assistant deployed for a particular Property, we may share that information with the applicable Property and its designated staff or service providers so they can respond to your request.
The applicable Property is responsible for its own business decisions, communications, follow-up, and handling of information it receives. My Resort Host provides the technology and support services that help operate the assistant.
5. Service Providers and External Services
We use service providers to help operate our Services. Depending on the service or Property, these may include:
Stammer.ai, which supports the hosting and operation of certain AI chat assistants and may process conversation data.
Cal.com, which supports meeting scheduling when you choose to book a demonstration or meeting through a Cal.com link.
Website hosting, analytics, email, security, and technology providers that help us operate our website and Services.
These providers may process information on our behalf in accordance with their own terms and privacy practices. We share only information reasonably necessary for them to perform their services.
Our website or assistants may link to third-party websites or services. We are not responsible for the privacy practices of those third parties.
6. Cookies and Analytics
We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, and improve performance.
You can usually control cookies through your browser settings. Disabling cookies may affect certain website features.
7. How We Share Information
We may share information:
With the Property associated with your inquiry or interaction, and its designated staff or service providers, to respond to your request.
With vendors and service providers that help us operate, secure, support, or improve the Services.
When required by law, legal process, or a valid government request.
When reasonably necessary to protect the rights, safety, and property of My Resort Host, our clients, users, or others.
In connection with a business transaction, such as a merger, acquisition, financing, or sale of business assets.
We do not sell personal information for monetary consideration or share it for third-party behavioral advertising.
8. Data Retention
We retain information for as long as reasonably necessary to provide and support the Services, respond to inquiries, maintain appropriate records, meet legal obligations, resolve disputes, and improve assistant accuracy and performance.
We may delete, de-identify, or aggregate information when it is no longer needed for these purposes.
9. Your Choices and Privacy Requests
You may choose not to provide contact information. However, certain features—such as receiving a response to an inquiry, requesting a demo, or asking a Property to contact you—may require it.
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. To make a request, email us at jim@myresorthost.com with the subject line Privacy Request.
We may need to verify your identity before responding to a request. We will respond as required by applicable law.
10. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
11. Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last Updated” date. Your continued use of the Services after an update means you acknowledge the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, contact:
My Resort Host
Email: jim@myresorthost.com
