Privacy Policy
Last Updated: September 30, 2026
1. Introduction
My Resort Host (“My Resort Host,” “we,” “us,” or “our”) provides AI-powered concierge, guest-assistance, lead-routing, and staff-support services to RV resorts, campgrounds, motorcoach resorts, marinas, and similar hospitality properties (“Properties”).
This Privacy Policy explains how we collect, use, share, retain, and protect information when you visit our website, schedule a meeting with us, interact with an AI assistant we provide, or otherwise use our services (“Services”).
When an AI assistant is provided on behalf of a specific Property, My Resort Host may process information on behalf of that Property to operate and support the assistant. The Property may also have its own privacy policy and privacy practices.
2. Information We Collect
We may collect the following types of information.
Information you provide. This may include messages, questions, requests, and other content you type or speak into an AI assistant; your name, email address, phone number, or other contact information you choose to provide; and information you submit through forms or meeting-scheduling tools.
Inquiry and lead information. If you ask about a reservation, rental, extended stay, lot or property sale, amenity, event, activity, or other Property matter, we may collect the details of your inquiry and any contact information you provide for follow-up.
Conversation and usage information. We may collect conversation logs, timestamps, requested topics, assistant responses, and information about how you interact with an assistant. This information may be used to operate, support, evaluate, secure, and improve the Services.
Technical information. We or our service providers may automatically collect limited technical information such as IP address, browser type, device information, pages viewed, approximate location derived from technical information, and similar information through standard web technologies.
Please do not provide passwords, payment-card details, bank-account information, government identification numbers, medical information, or other sensitive personal information through an AI assistant, website form, or email unless we specifically request that information through an appropriate secure process.
3. How We Use Information
We may use information to:
- Respond to questions and provide information requested through our Services.
- Provide Property-specific information about amenities, policies, rates, reservations, rentals, extended stays, property or lot sales, events, activities, or local resources.
- Route an inquiry or lead to the relevant Property, realtor, rental manager, reservation contact, or other designated recipient for follow-up.
- Facilitate requests for callbacks, appointments, demonstrations, phone calls, or video meetings.
- Operate, maintain, troubleshoot, secure, and improve our website and Services.
- Review interactions for quality assurance, accuracy, assistant configuration and improvement, and customer support.
- Analyze aggregated or de-identified information to understand how the Services are being used and improve their performance.
- Comply with legal obligations and protect the safety, rights, and property of My Resort Host, our clients, users, and others.
4. Property-Specific AI Assistants
My Resort Host builds, configures, operates, and supports AI assistants for individual Properties.
When you interact with an assistant provided for a particular Property, information you submit may be processed by My Resort Host on behalf of that Property and may be provided to the Property and its designated personnel or service providers as necessary to respond to your request.
Authorized personnel of the applicable Property may have access to conversation history, inquiries, contact information, lead information, and other information submitted through the Property's assistant as appropriate to respond to requests and operate the Property.
The applicable Property is responsible for its own business decisions, communications, follow-up, reservations, transactions, and handling of information it receives. My Resort Host provides technology and managed support services that help operate the assistant.
5. AI-Generated Information
Our Services use artificial intelligence to generate automated responses based on information, instructions, and other resources provided to or configured for an assistant.
Although we design and manage assistants to provide useful and accurate information, AI-generated responses may occasionally be incomplete, outdated, misunderstood, or inaccurate.
Users should confirm important information—including current rates, availability, reservation details, Property rules or policies, deadlines, financial information, and transaction details—with the applicable Property or appropriate representative when necessary.
AI-generated responses do not constitute a binding commitment by My Resort Host unless expressly stated otherwise.
6. AI Model Training
My Resort Host does not intentionally use guest or end-user conversations to train general-purpose artificial intelligence models.
Our AI technology providers may process information submitted through an assistant as necessary to generate responses and provide their services.
We may review conversations and use interaction information to configure, test, evaluate, maintain, and improve individual assistants and the My Resort Host Services.
7. Service Providers and External Services
We use third-party service providers to help operate and support our Services.
Depending on the particular Service or Property, these providers may include:
Stammer.ai, which provides infrastructure used to host and operate certain AI assistants and may process conversation data, assistant configurations, and knowledge-base information on our behalf.
Artificial intelligence model providers, whose technology may be used through our service infrastructure to generate AI responses.
Cal.com, which may be used to facilitate meeting or appointment scheduling.
Stripe, which may be used to process payments for My Resort Host services. Payment-card information submitted through Stripe is processed by Stripe rather than stored directly by My Resort Host.
Meta platforms, including Facebook and Instagram, when a Property chooses to use integrations that allow an assistant or related services to interact through those platforms.
Website hosting, email, analytics, security, communications, and technology providers that help us operate our website and Services.
These providers may process information on our behalf as reasonably necessary to provide, secure, maintain, and support the Services. We seek to use service providers appropriate to the nature of the information and the services they perform.
Our website and assistants may also contain links to third-party websites or services. Information you provide directly to a third party is subject to that third party's privacy practices, and My Resort Host is not responsible for those practices.
8. How We Share Information
We may share information:
- With the Property associated with your inquiry or interaction and its designated staff, realtors, reservation personnel, rental managers, or service providers when appropriate to respond to your request.
- With technology vendors and service providers that help us operate, secure, support, and improve the Services.
- At your direction or when you request that we provide information to another person or organization.
- When required by law, legal process, court order, or a valid government request.
- When reasonably necessary to protect the rights, safety, security, and property of My Resort Host, our clients, users, or others.
- In connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of some or all business assets.
We do not sell personal information for monetary consideration or share personal information for third-party cross-context behavioral advertising.
9. Cookies and Analytics
We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember preferences, understand website usage, maintain security, and improve performance.
These technologies may collect information such as browser type, device information, IP address, pages viewed, referring pages, and interaction information.
You can generally control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.
10. Data Retention
We retain information for as long as reasonably necessary to provide and support the Services, respond to inquiries, maintain appropriate business records, meet legal obligations, resolve disputes, maintain security, and configure and improve assistant performance.
Retention periods may vary depending on the type of information, the applicable Property's requirements, contractual obligations, and the purposes for which the information was collected.
When information is no longer reasonably necessary for these purposes, we may delete, de-identify, or aggregate it, subject to technical backup cycles and applicable legal requirements.
11. Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, loss, or disclosure.
We also rely on service providers that maintain their own security safeguards for information processed through their systems.
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
12. Your Choices and Privacy Requests
You may choose not to provide contact information. However, certain features—such as receiving a response to an inquiry, requesting a demonstration, asking a Property to contact you, or scheduling an appointment—may require contact information.
Depending on where you live and applicable law, you may have rights regarding personal information about you, which may include rights to request access, correction, deletion, or information about how your personal information is used or disclosed.
To make a privacy request concerning information maintained by My Resort Host, email us at jim@myresorthost.com with the subject line Privacy Request.
If your request concerns information submitted through an assistant operated for a particular Property, we may coordinate with or refer your request to that Property as appropriate.
We may need to verify your identity or authority before fulfilling certain requests. We will respond to valid requests as required by applicable law.
13. California Privacy Rights
California residents may have additional rights regarding their personal information under California law, depending on whether the applicable organization and processing activity are subject to those laws.
These rights may include the right to request information about personal information collected, used, or disclosed; request correction of inaccurate personal information; request deletion of certain personal information; and exercise applicable rights concerning the sale or sharing of personal information.
My Resort Host does not sell personal information for monetary consideration or share personal information for third-party cross-context behavioral advertising.
California residents wishing to make a privacy request may contact us at jim@myresorthost.com with the subject line California Privacy Request.
We will not discriminate against you for exercising privacy rights provided by applicable law.
14. Children's Privacy
Our Services are intended for general hospitality and business use and are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information through our Services, please contact us so we can take appropriate action.
15. Third-Party Websites and Services
Our website and AI assistants may provide links to websites, reservation systems, mapping services, social-media platforms, restaurants, attractions, businesses, or other third-party services.
My Resort Host does not control these third parties and is not responsible for their content, availability, security, or privacy practices.
We encourage users to review the privacy practices of third-party services before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, service providers, or applicable law.
When we make changes, we will post the revised Privacy Policy on this page and update the “Last Updated” date.
Your continued use of the Services after an updated Privacy Policy is posted means you acknowledge the revised policy.
17. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, contact:
My Resort Host
Email: jim@myresorthost.com
