Privacy Policy

Last Updated: June 13, 2026

1. Introduction

My Resort Host ("we," "us," or "our") provides AI-powered concierge and chat assistant services ("Services") to RV resorts, marinas, and similar hospitality properties, and to the guests and visitors of those properties. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our AI chat assistants, websites, or related services.

By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Information you provide directly: messages, questions, and content you type or speak to our AI assistants, including your name, email address, phone number, or other contact details if voluntarily shared.

Inquiry and lead information: information submitted through chat forms expressing interest in lot rentals, lot sales, reservations, or resort amenities, which may be shared with the relevant resort or property for follow-up.

Usage data: information about how you interact with the chat assistant, including timestamps, general device/browser information, and conversation logs.

Technical data: IP address, browser type, and similar technical identifiers collected automatically through standard web technologies.

We do not knowingly collect sensitive personal information such as government ID numbers, financial account details, or health information through our chat assistants.

3. How We Use Information

We use collected information to:

Respond to your questions and provide information about resort amenities, policies, and services; generate and route leads (e.g., lot rental or sales inquiries) to the relevant resort or property staff; improve the accuracy, performance, and content of our AI assistants; maintain records of interactions for quality assurance and customer support; and comply with legal obligations.

4. Third-Party Service Providers

Our AI assistants are built and hosted using third-party AI chat platform providers (such as Stammer.ai, Chatbase, or similar platforms), which process conversation data on our behalf in order to operate the chat service. These providers may store conversation data on servers operated by them, subject to their own privacy and security practices.

We do not sell your personal information to third parties for advertising purposes.

5. Information Sharing

We may share information with the specific resort or property where the chat assistant is deployed, for the purpose of responding to inquiries, leads, or guest requests; with service providers who help us operate our Services (such as AI platform hosts), under confidentiality obligations; and if required by law, legal process, or to protect the rights, safety, or property of My Resort Host, our clients, or others.

6. Data Retention

We retain conversation data and inquiry information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing the Services, supporting the relevant resort's follow-up on inquiries, and improving the assistant. Data may be deleted or anonymized periodically.

7. Your Choices and Rights

Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the information below. We will respond in accordance with applicable law.

You are not required to provide personal information to use the basic chat assistant; however, certain features (such as receiving a follow-up about a lot inquiry) require contact information.

8. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Security

We use reasonable administrative and technical measures to help protect information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of the Services after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise any privacy rights, please contact us at:

My Resort Host
Email: jim@myresorthost.com